1. Acceptance of Terms

By accessing this website or purchasing any services from Wow Websites, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional agreements related to specific services.

If you do not agree with these terms, please do not use our website or services.

2. Services Provided

Wow Websites provides digital services including but not limited to:

Website Design & Development

Branding & Identity Design

eCommerce Website Development

Website Maintenance & Support

SEO & Performance Optimization

Digital Design Services

All services are subject to availability and may be modified, updated, or discontinued at any time without prior notice.

3. Client Responsibilities

Clients agree to:

Provide accurate and complete information required for the project.

Supply all required content, images, branding materials, and login details when requested.

Respond to requests for feedback or approvals within a reasonable timeframe.

Ensure that any content supplied does not infringe on copyrights, trademarks, or other legal rights.

Wow Websites shall not be held responsible for delays caused by missing information, delayed communication, or incomplete client submissions.

4. Payments & Deposits

A deposit may be required before any project work begins.

Remaining balances must be paid according to the agreed quotation or invoice.

Final files, website transfers, or project launches may be withheld until full payment has been received.

All pricing is subject to change without prior notice.

Failure to make payment may result in project suspension, delayed delivery, or service termination.

5. Revisions & Scope Changes

Packages include the revision rounds specified within the selected service package.

Additional revisions, changes outside the agreed project scope, or major redesign requests may result in additional charges.

Wow Websites reserves the right to determine whether requested work falls outside the original project scope.

6. Project Timelines

Estimated project timelines are provided as general guidelines and may vary depending on:

Project complexity

Client response times

Requested revisions

Third-party service delays

Hosting or domain-related processes

Wow Websites will make reasonable efforts to complete projects within estimated timeframes but does not guarantee exact completion dates.

7. Domain Registration & Hosting

Where applicable, domain registration and hosting services may be included within selected packages.

Clients acknowledge that:

Domains and hosting services may require annual renewals.

Failure to renew services may result in website downtime or domain loss.

Third-party hosting or domain providers may experience outages or technical issues outside of our control.

Wow Websites shall not be held liable for interruptions caused by third-party providers.

8. Website Maintenance & Support

Website maintenance and support services are currently available exclusively for websites developed by Wow Websites.

Support services may include:

Content updates

Performance monitoring

Technical support

Basic security checks

Ongoing website assistance

Support does not include:

Full website redesigns

Major feature development

Third-party software issues unrelated to our work

Issues caused by unauthorized modifications made by the client or third parties

9. SEO & Performance Optimization

While Wow Websites implements SEO-friendly structure and performance optimization practices, we do not guarantee:

Specific Google rankings

Search engine placement

Website traffic increases

Sales or business growth results

Search engine rankings and online performance depend on multiple factors outside of our control.

10. Intellectual Property

Upon full payment, clients receive ownership rights to the final approved project deliverables unless otherwise agreed in writing.

Wow Websites reserves the right to:

Display completed work within portfolios, marketing materials, and social media.

Use project previews for promotional purposes.

Any third-party assets, fonts, plugins, or licensed materials remain subject to their respective licensing terms.

11. Client Content & Legal Responsibility

Clients are solely responsible for all content provided for use on their website or branding materials.

Clients agree not to provide content that:

Violates copyright laws

Contains illegal material

Includes harmful, misleading, or offensive content

Violates trademarks or intellectual property rights

Wow Websites reserves the right to refuse projects containing unlawful or inappropriate material.

12. Limitation of Liability

To the maximum extent permitted by law, Wow Websites shall not be liable for:

Indirect or consequential damages

Loss of profits or business opportunities

Data loss

Website downtime

Third-party service interruptions

Security breaches caused by third-party systems

Client misuse of services

All services are provided on an "as is" and "as available" basis.

13. Third-Party Services

Some services may rely on third-party platforms, tools, plugins, hosting providers, payment gateways, or integrations.

Wow Websites is not responsible for:

Third-party outages

Policy changes

Pricing changes

Technical limitations

Service interruptions

Clients acknowledge that third-party services may change without notice.

14. Termination of Services

Wow Websites reserves the right to suspend or terminate services if:

Payments are overdue

Clients violate these Terms of Service

Abusive, threatening, or inappropriate behavior occurs

Illegal activity is suspected

Clients may also terminate services in writing, subject to any outstanding balances or work already completed.

15. Refund Policy

Due to the custom nature of digital services:

Deposits and completed work may be non-refundable.

Refund requests will be reviewed on a case-by-case basis.

No refunds will be issued for completed or approved work.

16. Privacy

Client information submitted through forms, emails, or communication channels will be handled in accordance with our Privacy Policy.

We take reasonable measures to protect client information but cannot guarantee absolute security of online systems.

17. Changes To Terms

Wow Websites reserves the right to update or modify these Terms of Service at any time without prior notice.

Updated versions will be published on this page with the revised update date.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of South Africa.

Any disputes arising from the use of our services shall be subject to the jurisdiction of South African courts.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Wow Websites

Email: [email protected]
WhatsApp: +27 60 604 3686